Shipping & Returns

[PLACEHOLDER: have this page reviewed before launch. This is a structure, not legal advice.]

Shipping

• Shipping within Canada is included in the price.
• You get your proof about 3 business days after we receive your photos.
• Printing begins after you approve your proof. One round of changes is included.
• Delivery: [PLACEHOLDER: confirm with Gelato: about 10 to 14 days after ordering]. Christmas order cutoff: [PLACEHOLDER: date].
• Tracking: we email you a tracking link when your book ships.
• We currently ship only within Canada.

Returns and personalized products

• Each book is made for one family, so we can't accept returns for a change of mind.
• Damaged or defective books: contact us within [PLACEHOLDER: number of days] of delivery with a photo, and we will reprint it.
• Mistakes in an approved proof: [PLACEHOLDER: your policy].
• Cancellations before printing: [PLACEHOLDER: your policy].

Contact

[PLACEHOLDER: contact email]