Politique de remboursement

Last updated: October 22, 2026.

Our guarantee

You see it before we print it. We design your book, then send you a digital proof of every page. Nothing is printed until you approve it, and your first round of changes is included.

Printed right, or we print it again. If your book arrives damaged, misprinted, or different from the proof you approved, tell us within 14 days of delivery with a photo. We will reprint it at no cost, or refund you if a reprint is not possible.

Because every book is made just for you, we cannot accept returns or refunds for a change of mind once design has started. Your rights under Quebec's legal warranty are not affected.

9. Cancellations, refunds and reprints

9.1 Made to order. Each Book is designed and printed for one family, so it cannot be resold. For that reason we do not accept returns or refunds for a change of mind once design has started.

9.2 Before design starts. You may cancel for a full refund until you submit the intake form, or within 24 hours of purchase, whichever is later.

9.3 After design starts, before Approval. You may cancel by email. We refund the amount paid minus the reasonable value of the design work already done, up to $30.

9.4 After Approval. Printing is under way and the order cannot be cancelled or changed, except under sections 8.6 or 9.5.

9.5 Defects and errors we caused. If the Book arrives damaged, misprinted, with a binding defect, or different from the Proof you approved, email us within 14 days of delivery with clear photos of the problem. After review we will reprint it at no cost, or refund you if a reprint is not possible. We may ask you to return or destroy the defective Book.

9.6 Not a defect: errors in Content you sent or approved; low resolution you were warned about; normal print variations under section 4.3; damage after delivery from misuse, water, heat or wear.

9.7 Legal warranty. Section 9 does not limit your legal warranty rights. If a defect appears that the law covers, we will honour it.

9.8 Refund method and timing. Approved refunds go back to the original payment method, in the currency you paid, within 15 days. Your bank may take longer to post it.

9.9 Talk to us first. Please contact us before opening a chargeback, so we can fix the problem quickly. This does not limit any chargeback right the law gives you.

This policy is part of our Terms of Service. Questions: support@toldagain.ca.